Frequently Asked Questions

We want to be as transparent as possible about our practices, so you can make informed decisions about your oral health. To give you more information about us, here are some frequently asked questions we often hear. But if you still have questions, we're just a phone call away!

• How do I schedule my appointment?

  You can call us at 541-689-1287 during office hours to schedule an appointment at our Eugene office, and 541-997-3111 to schedule at our Florence office.

  Call Our Eugene Practice at 541-689-1287 Call Our Florence Practice at 541-997-3111

• Does your office take walk-ins?

  Please call to schedule ahead of time before visiting us.

• Does your office accept Medicaid?

  No, we currently do not accept Medicaid.

• Where do I park?

  We have patient parking available directly outside our offices.

• What type of financial support or payment plans do you offer?

  We partner with CareCredit^®, Cherry, and Proceed Finance to offer convenient monthly payment plans. You can also join our in-house savings plan for discounts on your care.

  External Payment Plans Savings Plan

• What hours is your office open?

  Eugene hours:

  Monday: 7:50 a.m. - 5:00 p.m.
  Tuesday: 7:50 a.m. - 5:00 p.m.
  Wednesday: 7:50 a.m. - 5:00 p.m.
  Thursday: 7:50 a.m. - 5:00 p.m.
  Friday: Closed
  Saturday: Closed
  Sunday: Closed

  Florence hours:

  Monday: Closed
  Tuesday: 7:50 a.m. - 5:00 p.m.
  Wednesday: 7:50 a.m. - 5:00 p.m.
  Thursday: 7:50 a.m. - 5:00 p.m.
  Friday: 7:50 a.m. - 5:00 p.m.
  Saturday: Closed
  Sunday: Closed

• Does your dental office treat children?

  Yes, our office does offer pediatric dental services for children and teens.

• How early should I get to my appointment?

  Please plan to arrive for your appointment 10 to 15 minutes before your scheduled time.

• How do I transfer dental records?

  If you need to transfer your dental records to another dental office, please give us a call. We're happy to help take care of this.

• Do you accept insurance?

  Yes, we are in-network with PacificSource, Moda Health, and Delta Dental. We also accept many others.

• How long does an appointment take?

  Appointment times can vary depending on the type of service or consultation our team provides.

• What do I need for my first appointment?

  Please bring a form of ID, your insurance card (if applicable), and lists of any current medications or medical conditions you have.